2020 – the year of visions: Drones delivering packages? Virtual Shopping via QR Code? Robots that make the salesperson superfluous? In the fourth issue of Retail Report, Theresa Schleicher asks the urgent questions about the future of retail and presents answers that make it clear just how human it will be. The volume, published by the Zukunftsinstitut, provides up-to-date insights into trends and developments – and thus makes an important contribution to current discussions.